Entertainment is best enjoyed within limits. m17 believes every player has the right to play safely — which is why we've built tools and support systems to keep you in control at all times.
Responsible gaming is a core principle at m17 – not just in words, but in practice.
Set your own daily, weekly, or monthly deposit limit. Once set, it takes effect immediately.
Need a short break? Temporarily suspend your account for anywhere between 24 hours and 6 months.
Take an extended or permanent break from the platform. Takes effect immediately upon request.
Set a time limit for each gaming session. You'll receive an automatic notification when your time is up.
If your losses exceed a set amount, your account will automatically be paused from betting.
Our Bengali-speaking support team is available around the clock for any concerns. Reach us via live chat or email.
Responsible gaming means keeping betting or gaming as a form of entertainment — and making sure it never gets in the way of what truly matters in life. At m17, we want you to play and enjoy yourself, but never at the cost of your wellbeing.
Since online betting is still relatively new in Bangladesh, many people are unaware of the risks involved. m17 is actively working to change that. We're more than just a platform — we're a trusted partner who genuinely cares about your wellbeing.
The core principles of responsible gaming are: Play within your means, accept losses, and never treat betting as a way to earn money. Follow these three principles and betting can stay genuinely fun.
Responsible gaming is at the heart of m17's business model. Healthy, informed players are our long-term partners.
Decide at the start of each month how much you'll spend on betting — and never exceed that amount.
Decide in advance how long you'll spend betting each day. Use a session timer to keep track.
Don't chase your losses by placing more bets. It's the single biggest mistake you can make.
Betting should never take priority over family, work, or studies.
You're always in control — use these tools whenever you need them
The most effective way to protect your finances. Once set, only you can raise it — no one else.
Increasing your limit requires a mandatory 72-hour waiting period. Decreasing it is instant.
Taking a break now and then is important. During a cooldown, you won't be able to log in.
Cancellation is not possible before the cooldown period ends.
If you feel betting is getting out of control, self-exclusion is the most powerful tool available.
Self-exclusion is an act of courage, not weakness.
Set a maximum limit on how much you're willing to lose or wager per session.
Tip: Try not to spend more than 5% of your monthly income on betting.
| Tool Name | Time to Take Effect | Cancellable? |
|---|---|---|
| Deposit Limit (Decrease) | Instant | Yes |
| Deposit Limit (Increase) | After 72 hours | Limited |
| Cooldown Period | Instant | No |
| Self-Exclusion | Instant | No |
| Loss Limit | Instant | Yes |
| Session Time Limit | Instant | Yes |
To access all tools:
Log in to m17
Click on the profile icon
Go to the "Responsible Gaming" Section
Choose Your Preferred Tool and Set It Up
If you notice any of the signs below in yourself, it's time to take stock. This isn't weakness – it's awareness:
This is known as "chasing losses" — and it's the most dangerous habit of all.
Hiding or lying to family or friends about your betting.
Betting with borrowed money or by taking on debt.
Prioritising betting over work, family, or your health.
Unable to stop even when you want to — finding yourself returning to betting again and again.
If you notice any of the above signs, contact m17 Support. We offer free assistance.
Go through the questions below. If you answer "Yes" to more than 3, please reach out to our support team.
Do you feel restless or irritable when you can't place a bet?
Are you spending more time or money on betting than you budgeted for?
Have you ever lied to family or friends to hide a problem with betting?
Have you ever bet more to try to win back money you've lost?
Have you ever used money meant for essential expenses on betting?
Have you tried to stop betting but couldn't?
What We Stand For
Age verification is mandatory at the time of registration.
All protection tools are completely free.
Referral to specialist support when needed.
No marketing communications during exclusion.
Your gaming data is completely private and secure.
Full access to your complete betting history.
Automatic break reminders at set intervals.
Always honour your self-exclusion decision.
Your questions, answered directly
Follow these simple tips and betting will always stay enjoyable:
01 See betting as entertainment, not a source of income.
02 Set a daily time limit for your betting.
03 Set your betting budget from what's left after covering your monthly expenses.
04 Never bet while under the influence of alcohol or when you're tired.
05 Take at least one complete day off from betting every week.
06 Instead of betting on many matches at once, be selective.
07 Review your betting history regularly.
08 After a win, resist the urge to place bigger bets on impulse.
09 Keep up other hobbies and interests outside of betting.
10 If you feel something is wrong, don't hesitate — ask for help right away.
You don't have to face this alone. m17 and our partner organizations are here for you:
24/7 support in Bengali via live chat and email
support@m17.online
Referral assistance to mental health professionals
We'll guide you if a family member is affected
Emergency Self-Exclusion – Active Within 15 Minutes
Remember: asking for help takes courage. m17 is always here for you.
Join m17 and enjoy a safe, transparent, and responsible betting environment. Your safety is our top priority.
Terms & conditions apply | Betting can be addictive | For help, contact support@m17.online